Help & Support

You earn credits through daily check-in (up to 50 credits per cycle) or by purchasing a credit pack.

Credits are usually added within a few minutes. If they haven't appeared, please contact us using the form below with your payment email.

Contact us at support@dreamlove.ai and we'll process your request within 48 hours. All your data and generated content will be permanently deleted.

On iPad, downloaded videos go to the Files app (not Photos). Open Files → Browse → On My iPad → Downloads. To move it to Photos, tap the video, then tap the Share button and choose Save Video.

In Safari, tap the Share button (square with arrow) and choose Save Video. Alternatively, long-press the download button and select Download Linked File.

All videos are in MP4 format, compatible with all devices and platforms.

We accept all major credit and debit cards. Payments are processed securely through Stripe with support for local currencies.

As a digital product, we do not offer refunds. Your credits never expire, so you can use them anytime.

Please contact us using the form below with the email address used for payment. We'll investigate and resolve it promptly.

This can happen if the content moderation system is triggered. Try using a different photo or adjusting your prompt. You can also try Dream Video which supports a wider range of content.

Send your report to report@dreamlove.ai. We review all reports and take action within 48 hours.